Job Description

We are seeking an experienced Desktop Support Engineer to provide technical support, troubleshoot hardware and software issues, manage IT assets, and ensure smooth day-to-day IT operations across the organization. The ideal candidate will have strong experience in desktop support, Microsoft technologies, endpoint management, and IT service management processes.

Key Responsibilities

• Provide on-site and remote technical support for desktops, laptops, printers, scanners, IP phones, and mobile devices.
• Diagnose and resolve hardware, software, operating system, and network issues.
• Install, configure, maintain, and upgrade desktop and laptop systems.
• Manage Active Directory user accounts, permissions, and password resets.
• Support Microsoft 365 and Exchange Online administration.
• Handle workstation deployments, software installations, and system upgrades.
• Document incidents and service requests in the ITSM platform.
• Support branch offices, relocations, infrastructure upgrades, and IT projects.
• Utilize SCCM, Intune, Lansweeper, ManageEngine Desktop Central, or similar tools.
• Perform preventive maintenance and system health checks.
• Coordinate with vendors and internal IT teams.
• Ensure compliance with IT policies, security standards, and ITIL best practices.

Required Qualifications

• Minimum 4 years of experience in Desktop Support, IT Helpdesk, or End-User Support.
• Strong troubleshooting skills for desktops, laptops, and peripherals.
• Experience supporting printers, scanners, IP phones, and mobile devices.
• Excellent communication and customer service skills.
• Ability to work under pressure and manage multiple priorities.

Technical Skills

• Windows 7, 8, 10, 11
• Windows Server 2012, 2016, 2019
• macOS
• Active Directory
• Microsoft 365
• Exchange Online
• Microsoft Endpoint Manager (Intune)
• SCCM
• Lansweeper
• ManageEngine Desktop Central
• TCP/IP
• DNS
• DHCP
• VPN
• ITIL
• IT Service Management (ITSM)

Preferred Skills

• Asset Management
• Endpoint Management
• Service Desk Operations
• Network Troubleshooting
• Infrastructure Support

Apply Method

Email Application

Application Email

Kavya@asianglobalinfotech.com

Additional Information Required

• Current CTC
• Expected CTC
• Notice Period
• Current Location